MAUI TRAGEDY: For over 40 years, Davis Levin Livingston has represented our friends and neighbors on all the islands and they will be there for you in this hour of tragedy. Click here for more information.

Skip to Content
  • Best Law Firms 1
  • Best Law Firms 2
  • Inner Circle 7
  • 500 Law Dragon
  • Best Lawyers 2022
  • Super Lawyers
  • Best Lawyers Year 2022
  • International Academy
  • Honolulu Mag
  • National Law Journal
  • American College Trial Lawyers
  • AV Preeminent
  • American Assoc for Justice



The growth of managed care in recent years has added high levels of complexity to the business of caring for patients. Health insurance plans now often take an active role in evaluating treatment options and access to specialized personnel and services. The same insurance programs also sometimes refuse to pay medical providers after services are rendered.

When doctors, hospitals, and other healthcare providers have difficulty obtaining payment or reimbursement for services rendered, they turn to the experienced Hawaii health care program dispute attorneys of Davis Levin Livingston. With significant experience in litigating health care program disputes, our team is dedicated to ensuring a favorable resolution for medical providers. We serve clients in Honolulu and throughout the Hawaiian Islands.

Call (808) 740-0633 or submit an online contact form to get started with a free, confidential consultation. 

Consumer Disputes

Disagreements between consumers and health insurers also have become more common as a provision of health care has grown increasingly complex in recent years.

Disputes can occur for a number of reasons, including:

  • Denial of coverage for medical services that have been rendered
  • Denial of authorization to see a specialist
  • Denial of authorization for a hospital stay or medical procedure
  • Erroneous charges for health care services
  • Cancelation of health insurance without prior notice
  • Failure to continue a policy when an insured individual has a change in employment

Disputes surrounding health care plans can include a variety of different parties, such as individual consumers, medical providers, employers, and insurers. Because disputes have become increasingly common, both consumers and medical providers should understand their rights and options for resolving a disagreement with a health care program or entity.

Role of the Affordable Care Act

Passage of the Affordable Care Act in 2010 added new complexity to health care program dispute law.

Significant changes from the massive insurance reform measure included:

  • Requiring insurers to include certain benefits, including birth control, as part of health care programs
  • Prohibiting denial of health care services based on existing conditions
  • Requiring certain employers to provide health insurance to workers
  • Allowing children to remain on parents’ health care plans until age 26

Initiating Health Care Program Disputes

Understanding exactly what a health plan covers and does not cover is important before initiating a formal dispute. Working with an attorney experienced in health care program disputes, consumers, and medical providers can determine whether a complaint is valid and likely to result in adequate compensation.

Before initiating litigation, parties can attempt to resolve a dispute using the following procedures:

  • Speaking with customer service. An entity’s agents may be authorized to reverse incorrect charges or approve medical services that were denied originally. If an agent is unable to help, request a supervisor. In some cases, an agent may request additional documentation or ask that original documents be resubmitted.
  • Obtaining a notice of denial. In an instance of denial of coverage or a refused authorization of services, the complaining party should request a letter giving formal notice of the decision and details about the entity’s decision.
  • Requesting an internal review. When the complaining party is unable to resolve the situation through customer service, the entity’s internal review or appeal procedure is the next step. A formal request should be made that the entity reverse its decision about payment or services to be provided. Health insurance entities and programs must have rules and procedures in place for handling customer appeals, which may be referred to as consumer complaints or grievances. The entity’s “evidence of coverage” document should provide details on initiating an internal review and any applicable deadlines. The entity must respond to an appeal in the time period specified in the evidence of coverage document.
  • Seeking arbitration. In some cases, health plan entities include voluntary or involuntary arbitration clauses in their agreements. In arbitration, the complaining party submits the details of the dispute to a neutral arbiter, who considers both sides and renders a decision.
  • Seeking an external review. In most states, consumers may appeal a health plan entity’s decision through an external review program following an unsuccessful internal review. Availability of an external review may be determined by the specific type of health plan.
  • Filing a complaint with the state department of insurance. Aggrieved parties also can file complaints with their state’s department of insurance regarding an action by a health plan entity.

Work with Attorneys Experienced in Health Care Law

In some cases, resolving a health care program dispute may require litigation in the civil courts. Winning a case involves the presentation of complex evidence and may require the testimony of expert witnesses. Davis Levin Livingston has extensive experience in resolving health care program disputes in a favorable manner for our clients.

For more information, please contact Davis Levin Livingston at (808) 740-0633 and request a free consultation with one of our Hawaii health care dispute lawyers.

Four Decades of Record Breaking Victories

  • $104,000,000 Child Sex Abuse
  • $40,000,000 Child Sex Abuse
  • $36,000,000 Commercial Litigation
  • $29,400,000 Medical Malpractice
  • $15,400,000 Wrongful Death
  • $15,000,000 Vacuum/Forceps Injury

Why Davis Levin Livingston?

  • Available by phone 24/7 & ready to help.
  • Secured tens of millions of dollars on behalf of our clients.
  • Highest malpractice judgment in U.S. history against a military hospital.
  • Includes an experienced medical team including a nursing staff to answer your questions.
  • Mark Davis and Mike Livingston have been recognized as some of the best lawyers in Hawaii.
  • Resources available to advance your expenses; no cost or fees unless Davis Levin Livingston wins your case.

Dedicated Legal Counsel You Can Count On

Helping Families throughout hawaii for over 40 years
  • "Professional, KIND, and understanding"
    They are most professional, KIND, and understanding. Thank you Matt Winter for all your help.
    - Clare T.
  • "We wouldn't have chosen any other team!"
    Mathew Winter and the whole staff of Davis Levin Livingston guided us every step of the way and made sure we understood everything that was going on. They were always so welcoming and compassionate. Communication was never a problem and emails were answered super fast, especially when we had so many questions. They
    - Maariel
  • "The absolute best firm in Hawaii. Compassion and professionalism at its best!"
    Truly a wonderful experience with everyone at the firm. I can't thank you enough for helping provide closure for my family and me during this process. The absolute best firm in Hawaii. Compassion and professionalism at its best!
    - Daniel
  • "After doing extensive research I knew that Davis Levin Livingston was the firm for me due to the success they have had in cases like mine."
    After doing extensive research I knew that Davis Levin Livingston was the firm for me due to the success they have had in cases like mine. What surprised me was their personal touch. In the 3
    - Anthony